Shipping policy
Shipping Policy
Thank you for shopping with Durre.
We are committed to delivering your jewellery safely and promptly. Please review our shipping policy below.
Shipping Within the United Arab Emirates (UAE)
All orders are carefully processed, packaged, and dispatched within one business day after your order is confirmed.
| Location | Estimated Delivery Time | Shipping Fee | Delivery Method |
|---|---|---|---|
| UAE – Standard Delivery | Within 24 Hours | AED 30 | Trusted Local Courier |
| UAE – Same Day Delivery* | Same Day | AED 100 | Express Courier |
*Same-day delivery is subject to order confirmation time and service availability.
Shipping Charges
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Standard Delivery (UAE): AED 30
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Same-Day Delivery (UAE): AED 100
Shipping charges apply per order.
Order Processing
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Orders placed before our daily processing cut-off time will be prepared for dispatch on the same business day whenever possible.
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Orders placed after the cut-off time, on weekends, or on UAE public holidays will be processed on the next business day.
Delivery Information
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A tracking number will be provided once your order has been dispatched.
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Please ensure that the shipping address and contact information provided at checkout are accurate.
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Durre is not responsible for delays caused by incorrect shipping details or circumstances beyond our control.
Important Notes
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Delivery times are estimates and may vary during public holidays, promotional periods, or due to unforeseen courier delays.
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A signature may be required upon delivery for high-value orders.
Need Assistance?
If you have any questions regarding your shipment, please contact our customer support team.
Email: support@durre.com
WhatsApp / Phone: +971 558316741
For information about returns and exchanges, please refer to our Refund & Exchange Policy.